We want you to be completely satisfied with your purchase from rwccaclothing.ybciej.com. If for any reason you are not satisfied, we offer a straightforward returns and refunds policy to ensure your shopping experience is hassle-free.
Return Eligibility:
- You may return unworn, unwashed, and undamaged items within 30 days of delivery for a full refund or exchange.
- All original tags must be attached, and the item must be in its original packaging.
Initiating a Return:
- To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
- Once your return request is approved, we will provide you with a return shipping label (if applicable) and instructions on how to return the item.
Refunds:
- Refunds will be issued to the original payment method used for the purchase within 7-10 business days after we receive the returned item.
- Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped).
Exchanges:
- If you would like to exchange an item for a different size or color, please indicate this when requesting your return. We will process the exchange upon receiving the returned item.
Damaged or Defective Items:
- In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs.
Non-Returnable Items:
- Certain items are non-returnable, including final sale items, underwear, and items marked as “non-returnable” on the product page.
International Returns:
- Customers are responsible for return shipping costs for international orders unless the return is due to our error.
Contact Us:
- If you have any questions or concerns about our Returns & Refunds Policy, please email us at [email protected]. Our customer service team is here to assist you.
